Your guide to responsible hosting in apartments

Your guide to responsible hosting in apartments

Airbnb has launched the Apartment Hosting Guide in partnership with Strata Community Association Queensland (SCAQ) to help guide safe and responsible short-term rental activity in Queensland’s apartments.
Airbnb has launched the Apartment Hosting Guide in partnership with Strata Community Association Queensland (SCAQ)to help guide safe and responsible short-term rental activity in Queensland’s apartments.
au strata
Living room with a red armchair, green indoor plant, white lamp, and framed artwork on the wall. Text overlay reads 'Airbnb Apartment Hosting Guide: Responsible hosting in Queensland’s apartments.'

Apartment Hosting Guide

Most hosts and guests are respectful and responsible; this guide is designed to help uphold and strengthen those standards, and helps strata property managers and hosts to: 
  • Understand and follow local building rules
  • Protect the wellbeing of the community around them
  • Build positive relationships between hosts, building residents and guests
Download the guide
Apartment Hosting Guide checklist by Airbnb, featuring actionable items like local regulations, safety protocols, and liability insurance recommendations for Queensland hosts.

Checklist

We have also developed a simple checklist for hosts to understand their responsibilities.
We have also developed a simple checklist for hosts to understand their responsibilities.
Download the checklist

Hosting in apartments is a unique feature of Queensland’s residential landscape.

Property managers and hosts play a vital role in ensuring that hosting is safe, legal, and respectful of everyone.
Property managers and hosts play a vital role in ensuring that hosting is safe, legal, and respectful of everyone.
A WORD FROM

SCAQ & Airbnb

laura bos square
Laura Bos

CEO, Strata Community Association Queensland

The Strata Community Association Queensland (SCAQ) is proud to support the development of the Airbnb Apartment Hosting Guide. We thank Airbnb for proactively engaging with the strata sector throughout the process. By working together, we have created a practical and accessible tool that helps hosts understand their responsibilities while protecting the interests of residents and body corporates in Queensland. SCAQ remains committed to supporting initiatives that strengthen trust and wellbeing within apartments.
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Susan Wheeldon

Country Manager Australia & New Zealand, Airbnb

Airbnb is committed to fostering trust, safety, and community wellbeing. With more hosts welcoming guests into strata-titled apartments and complexes, it’s never been more important to ensure everyone knows the rules, understands their responsibilities, and feels respected.

What’s covered in the Apartment Hosting Guide?

This guide covers important topics including local rules and regulations, health and safety protocols, tax obligations, and expectations for responsible guest conduct.
This guide covers important topics including local rules and regulations,health and safety protocols, tax obligations, and expectations for responsible guest conduct.
Focus
Guidance
Health & hygiene
Airbnb cleaning protocols, public health advice
Regulations & permissions
Reviewing contracts, council permits, by-laws
Safety
Fire safety, emergency information, risk management
Courtesy
Policies on neighbour relations and communication strategies
Community disturbance
Airbnb’s approach to noise, parties, events including our 24/7 neighbourhood hotline
Insurance
AirCover for Hosts, body corporate insurance considerations

Airbnb is committed to working with strata managers and hosts

Airbnb is committed to working with strata managers and hosts

By promoting responsible hosting, we help communities thrive while unlocking economic benefits for hosts
By promoting responsible hosting, we help communities thrive while unlocking economic benefits for hosts
For further enquiries, support, or to report a concern, contact Airbnb’s 24/7 Neighbourhood Support Line or consult SCA Queensland’s body corporate resources.
For further enquiries, support, or to report a concern, contact Airbnb’s 24/7 Neighbourhood Support Line or consult SCA Queensland’s body corporate resources.
Logo of Strata Community Association Queensland featuring a stylized 'SCA' with blue and orange stripes next to the text 'strata community association QLD' in gray and orange.
IN COLLABORATION WITH

Strata Community Association Queensland (SCAQ)

Strata Community Association Queensland (SCAQ)

Strata Community Association Queensland (SCAQ) is the peak industry organisation for professional body corporate and community title management in Queensland.